Complaints Procedure Information

At AMP, we’re passionate about powering your drive with the best automotive brands and top-notch service. We handpick reliable products like car batteries, Milwaukee Tools, and Muc-Off to keep you moving, and we aim to get it right every time.

But if something’s gone off track, we’re here to sort it out fast and fairly. Here’s how our complaints process works straightforward, approachable, and built to empower you.

How to Make a Complaint

If you’re not happy with your order, delivery, or anything else, let us know. We’ll listen and work with you to make it right. Here’s how to get started:

• Contact Us: Reach out via email at info@automotorparts.co.uk or call us at 0330 122 5848.
• What to Include: Tell us your order number, what went wrong (e.g., a damaged charger or late delivery), and how you’d like us to fix it—refund, replacement, or something else.
• When: Get in touch as soon as you spot the issue. For damaged or defective items, please let us know right after delivery so we can jump on it quickly.

No stress—we’re here to help, not hassle.

You can also write to us at:

AMP Complaints Team. 125 Deansgate Manchester, M3 2BY.

What Happens Next?

We’ll take your complaint seriously and get the wheels turning to resolve it. Here’s our process:

1. Acknowledgement: We’ll confirm we’ve received your complaint within 2 business days. You’ll hear back via email or phone—whichever you prefer.
2. Investigation: Our team will dig into the details—checking your order, shipping records, or product condition—to figure out what happened. This usually takes 5-7 business days, but we’ll keep you posted if it needs a bit longer.
3. Resolution: Once we’ve got the full picture, we’ll let you know our decision. If it’s our slip-up, we’ll offer a solution like a refund, replacement, or credit—tailored to your needs. We’ll aim to wrap it up within 10 business days of your initial complaint.

We’re all about reliability, so you can count on us to handle this with care and speed.

If You’re Still Not Satisfied

We’ll do our best to fix things first time round, but if you’re not happy with our response, don’t worry, there’s more we can do:

• Follow Up: Reply to our resolution email or call us within 14 days. Tell us why it’s not working for you, and we’ll review it again with fresh eyes.
• Escalation: If it’s still not sorted, ask for your complaint to be escalated. Our Complaints Manager will step in, taking a deeper look to find a fair outcome. This might take an extra 5-10 business days, but we’ll keep you in the loop.

Our goal? Get you back to enjoying AMP’s trusted products without the headache.

Your Rights

You’re protected under UK consumer law, and for EU customers, additional rights might apply (like the 14-day cooling-off period). If you’re unsure about your options, get in touch, we’ll explain it clearly. We’re committed to accessibility and making this process as smooth as a well-oiled engine.

Need Help?

Questions about your complaint? Stuck on next steps? Contact us anytime at info@automotorparts.co.uk or 0330 122 5848. We’re here to support you, whether it’s a wonky jump starter or a delivery hiccup.

AMP’s all about empowering you, so let’s get this sorted and keep your drive powered up!

Shop the best at automotorparts.co.uk, because you deserve quality, every time.